Bryan Jones, owner of Temple Johnson Floor, has welcomed another new staff member to his team this year. Braden Thompson will officially be serving as Office Manager for the company, but his abilities and the long-term projects he will continue to grow, involve a lot more than that title might suggest.
When Janis Jones, Bryan’s wife, came to work for Temple Johnson a few years back, she upgraded the company’s basic technological setup and expanded its use of social media. One of the qualities both Bryan and Janis saw right away in Braden was his knowledge and interest in Internet Technology.
Braden talks enthusiastically about working with something he enjoys so much. “I think it's going to be a really cool process. Getting to work on improving the internet capabilities and IT in this business is great. As Bryan tells me, ‘You're going to bring us into the 21st century.’”
Braden continues to take college courses to finish a degree, but he also has a work history that includes installing floors with Matt Sparks, another new face at the family business, but an old friend to Braden. He found their physical work together enjoyable and learned a lot about the business during those three years they worked side-by-side. But now he is enjoying creating his own niche as the receptionist-slash-sales person.
“For many, I serve as the introduction to Temple Johnson. So first, I want callers to feel comfortable and relaxed. Then we talk about their needs for potential jobs, and together, we go through a step-by-step process, so it doesn’t sound like this overwhelming thing.”
He has a genuine curiosity about the people he talks with. “It's been interesting seeing what's made Temple Johnson the first company on their mind when they set about a new project. This is where my being detail-oriented can be valuable to Bryan, who does all the estimates and arranges the jobs.”
“Our installers go into people’s homes, often while they're not there. They have to work around clients’ belongings and valuables, so they’re involved in an intimate way in the customers’ homes. I get to help build the foundation of what people are going to feel when their first step of every day is on a floor Temple Johnson installed for them.”
“And I like the idea of taking so many notes that I can build a lasting profile. Maybe three years from now, that customer calls on us again, and I can remember everything about their house. That's great. But even if I can’t remember, or if somebody else picks up the phone, then my original notes are available in the client database.”
“I can see at a glance that their dog needs to be put outside every day at a certain time, or they don’t like X, Y or Z done in their home. They appreciate it that you remember those details.”
Braden already has a lot of gratitude for the family business he’s come to work for. “Temple Johnson’s been around for just over 100 years. It wouldn't have been here that long if people didn't respect the name. There is a prestige to it already. Actually, I've got an easier job simply because the name speaks for itself. Staying traditional is at the heart of what we do. You don't call something ‘master craftsmanship’ that's built in a warehouse and assembled by machines.”
“Our installers are rustic artisans, designing and laying floors board by board. My communicating with them through memos, and keeping current client databases—that just helps us stay organized. That's one of the things technologies can bring us, automating that rich vein of information so it will always be available. And we will continue to build on what’s there.”
Between college classes and his fulltime job, Braden doesn’t have lots of time on his hands. He has an extended family in the area and really loves spending time with them, where there’s always good food and great conversations. He is grateful that the sense of security working with Bryan and Janis has given him the relaxation so he can do that.
There is a new voice on the other end when you call Temple Johnson these days. That’s Braden Thompson, and he loves talking to people. Drop by the store anytime. He’ll not only look forward to meeting you, but also taking his time to show you the beautiful, hardwood samples around their intimate showroom.