Why should you pay attention to warranties?

September 13, 2017 - 11:16am

A manufacturer’s warranty on an engineered hardwood floor is a good selling point as long as you understand what is covered.  Since Hardwood floors are made of natural material, certain imperfections are expected and allowed in the flooring industry standards.  That can include finish imperfections, grading discrepancies, milling defects, color differences and general cutting waste.   If the flooring is found to be defective or damaged according to the specification of the warranty, the manufacturer will usually agree to replace or repair any defective product or refund the purchase price. 

What you need to pay attention to is the other factors that can impact your hardwood floor.  The things that are not covered or can void your warranty.   These include improper installation, inadequate maintenance, water, excessive moisture, heat, fire, pet damage, insect damage and even wear from high hill shoes.  While these things might impact the performance of the floor, they are rarely considered a product defect to be covered by the warranty.  So what does the warranty really offer?   Basically the structure and finish of your engineered hardwood floor.  Most of the manufactures we use lists their individual warranties on their website which can be found on our Products/Brand site. 

Each manufacturer and type of finish carries different warranties.  Here are three samples

Hallmark’s NuOil® Warranty information:

Residential Limited Lifetime Structural Warranty: Hallmark Floors warrants that the floorboards will remain free from manufacturing defects for as long as installation & environmental requirements have been met and the original purchaser owns and occupies the home. In the unlikely event that any structural aspect of the plank fails, Hallmark Floors will repair, or refund the original purchase price of your floor (our option). The factory warranties apply only to the original owner and are non-transferable.

 Residential Limited Lifetime Finish Warranties: NuOil® hybrid multi-layer oil finish in residential settings are guaranteed for the lifetime of original owner (non-transferable). All maintenance requirements must be met for warranty to apply. Use of maintenance products other than Hallmark NuOil® maintenance products will invalidate the finish warranty. Any wear through must exceed 10% of total floor for warranty to apply.

 

Bella Cera Residential Hardwood Flooring:

Full Lifetime Structural Warranty
The Manufacturer offers a lifetime warranty to the original purchase that our engineered flooring products will not delaminate, if our flooring is not exposed to excessive moisture or other environmental conditions such as low relative humidity or extreme temperature changes. Our products are not approved for outdoor use or in areas where environmental controls are not maintained.

50 year - Residential Finish Warranty (5 year - Commercial Warranty)
The Manufacturer warrants to the original purchaser that, when maintained according to its care and maintenance recommendations, Bella Cera floor will not wear through for 50 years. (Commercial is 5 years - Offices only) If there is a problem with wear through, it must exceed 10% of the surface area.

 

LM Flooring  FULL RESIDENTIAL LIFETIME WARRANTY

Full Residential Lifetime Warranty We are pleased to offer you the following Full Residential Lifetime Warranty, which covers all hardwood flooring products installed under proper humidity conditions while using recommended installation methods and maintaining with the prescribed care procedures. The Full Residential Lifetime Warranty is extended to the original purchaser(s) of the hardwood floors, for as long as they own their homes. It warrants only flooring (not installation methods) that are approved by manufacturer. Manufacturer warrants you, the original purchaser of the hardwood floor, that your flooring will be free from defects of material or workmanship for as long as you own your home. That means your floor was graded, measured, milled, assembled and quality control inspected in our plant and that it was manufactured to our specifications and industry standards when we shipped it. Once it is installed properly in your house, it will stay that way for as long as you own your home.

 Aluminum Oxide Finish Manufacturer warrants that your Aluminum Oxide is a wear surface that will perform under normal residential conditions as long as you follow all the maintenance guidelines; see finish warranty’s listed below: Depending on the product you purchase, the finish warranty is. Residential Finish - 5, 10, 15 or 25 years.

 

All of the warranties also have a list of exclusions such as this:

Exclusions to Warranties

  1. Color Variation: Wood is a natural product and will vary in color and grain appearance from board to board. This is considered a natural aspect of the product.
  2. Light/Sunlight Exposure
  3. Squeaky Floors
  4. Pre-Installation Inspection of Boards
  5. Improper Installation
  6. Gloss Levels and Color Variation
  7. Adverse Environment: Damage created by moisture (originating from any source), sharp objects, sand, gravel, or other abrasive material, loss of sheen, scratches, high heels, dents caused by unprotected chair/furniture legs, and pet urine, vomit, or pet claw damage is excluded from this warranty.

 

 

 So the bottom line for you as the consumer is be aware of what your warranty covers and how your care and maintenance can affect the warranty.  Don't let anyone to over sell the warranty to you.   Be realistic in your expectations of engineered hardwood floors.  They are natural wood material and as such can have imperfections.  We think that is the beauty of wood floors.  Check out our other blogs for tips on how to maintain the beauty of your hardwood floors.